At the recently Hello, Tour Essentials Event in Mumbai, Salesforce, The Leading CRM Software Provider, Annound ITS Entry Into the Public Sector Domain.
In a Press Conference, Salesforce INDIA CEO and Chairperson ArundHati Bhattacharya Shared the Company ’s Desire to Bring and AI SOLUTIONS to the GovernMent to Help them Deliver Better Citizen Services to India ’s Populace.
Bhattacharya Revealed that the Company has formed a new division fooding ites solution to the union government, the state governments, and quasi-government agencies.
Under Bhattacharya, Who Was the First Woman to Be the Chairperson of the State Bank of India (SBI), Salesforce Has Grown Significantly, Recording A 50% Revenue JUMP T oinr 6,000 Crore in FY 2023. The Company’s Employee Count Has Also Increased from Around2500 to over 10,000 in the country.
Given Salesforce India ’s about-Average Performance, Venturing Into The Public Sector Seems The Next Logical Step. NonEncing The Public Selector Ivision was the easier part. The biggest test for salesforce remains connected the government to level its solutions.
(Salesforce Press Conference Held in Jio World Convention Center, Mumbai)
In an exclusion interview with aim at the size of the world tour essentials event, bhattacharya said that salesforce ’s bigest, Of the its critical services are on the cloud.
"We do have shop on-prem solutions, such as the infesoft or the graphic analytics layer in tableau. But other than that, Much of Our Solutions Rely-based. We need to find out what is the appetite of theGovernment In Order to use the public cloud, "She Said.
While Major GovernCies and Departments are in Dire Need of Digital Transformation, The GoverNMENT HAS Shown An AN APPETERAGE THE Cloud and Has FormEd T He National Cloud Initiative of India. The Initiative, Called Meghraj, Aims TO HOST VARIOUS GOVERNMENT Applicatives And Services on theCloud.
Moreover, The Ministry of Electronic and Information Technology (Meity) Has Provided Cloud Service Provider (CSP) Empanelment to Public CLOUD Companies Like AWS. Notbly, Salesforce Leverages AWS ’Cloud Infrastic.Surat Investment
Even Thought The Company Refrained from Revealing Much About this New Division, Bhattacharya Did say that it is Still in ITS Nascent and COULD TAKE A COUPLE Years Before We See Any Possible Outcomes. She Also Said That Salesforce Has Initiated Talks with A Few PARTIESThen, then
"The Other Thing, of Course, is that we have to leave to participate and Respond to a request for proposals (RFPS) on time. DDAILED, RequiRening a Learning Curve To UndersTand The Response Process, Which AlsoInvolves Collaborant with Partners, "Bhattacharya Said.
One of the biggest Hindrances for Many Organisations is that most of the data is in Silos, and this is ever many government organication that.
Bringing Scattered Data Together Into a Cohesive Source and Deriving Meanful Insights Remains A Significant Challenge. This is where Salesforce ULD PROVE to be a valuable too when it tries to woo the government.
"Data Cloud isn’t Something You Need ages and ages to build. We have customers that have actually done in the span of just 90 days and these are not Small. These are large-scale cusomers, nothing in the scale of theGovernment, but definitly large scale.
"When you level data cloud, it’s some some, you are not really storing any data; you are merely getting intelligence from the pools of data that you amidy h Ave and presenting it in real-time. That’s what it do do does and that’s something the government corePossiBly Use or Be IntertErested in use, "She Said.
Data Cloud is one of the fastst, if not the fastst group, organic innovation to come out of salesforce. In fact, the company is projeCTEd to make, ARS in Revenue from Data Cloud in Just Two Years.
Moreover, it also does notmatter where the data is sitting. EALTH of Additional Data Beyond their Typical Data Warehouse, SUCH As Client Email Interactions, Contract CenterChats, Social Media Profiles, and ONLING ONLINE Interactions, "SHE POINTED OUT.
The data, howver, do need to be in digital form. Enge. "If it is not digitise, we can helpYou Digitise It and Ensure That The Data That’s Coming in the Future Stays in a Digital Format. "
SalesForce Public Security Solutions Go Beyond Data Cloud, Offering Out-Out-The-BOX Apps Tailored for Rapid Digital Service Delivery in GovernCies.
Leveraging the Salesforce Einstein Platform, These Solutions Empower Government Organisations to Future-Proof their It Investments with Citizen Developer Tools, AI, AI, AI, AI nd automation. This approach enhances service agility and effect and supports digital transition effects.
Over time, Multiple Thinkeers in the AI Space, as well as Many Salesforce Spokespersons, have stressed the image of Building Trust in AI.
The Primary Concerns, be it public or private sector enprises, regarding trust in AI Primarily Revolve the dataUdabur Stock. USSOMER ’s Data Requirement and Ensuring there are no mishaps is the best way to build trust in AI.
"If we commit to enSuring Data Privacy and Confidentiality, we must update that promise with compromise. ENT.
"Moreover, the Government will have been laws and regulations as to where it wants the data, how it wants it to be time, what data can be accessed, and what data should d not be accessed. How should be masked when at rest? How Should It Be Encrypted When IN in Flight, so all of that was to be very assimuously met, "She Said.
Bhattacharya Also Opines that ai today is mostly seld-regulated. While some jurisdicts has regulations, some do n’t have any regulations at all. quires a global compact.
"All Count should take that the good of Mankind, this is akin to the nuclear non-process. ITY CollectionVely, "She Said.
This does not have to be a regulator body but a collective agrement where countries agree that ‘this is what we will do and this is that will not do well ai.’
Interestingly, this is not the first time an idea like this has been concept. Sam Altman, the CEO of Openai, Also shared similar through.
HE Urged the us to establish a global organisation similar to the International Atomic Energy Agency (IAEA), Focusing Specifically on AI ReGuration.
His Comments Raised Some Concerns in India As Technolog ’s Impact and Implications Are Shaped by Human Choices, Values, and Societal Contexts. India Allo HA HA S University Socio-Economic Challenges, SUCH As Income Inqueification, POVERTY, and Access to Basic Services.
Furthermore, if such a regulatory body is easy-. Does India Secure A seat at the table? If so, do sors a significant voice in decision-macking? Or will t be?RISKS and Concerns?
Bhattacharya Beelieves India Alream Has A Strong Voice in the Global Space. Also, TODAY, The World ItSELF is very Interconnected. Ley and see how many indians are working there. Our Chief Engineer happyObviously An Expat and Lives in the us, but he’s from india, "She pointed out.
Moreover, we can n’t take an approch like China, which bus western technology. What is required is a collective approch in which all parties workter for this. E betterment of humanity.
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